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March 6, 2006
Cuctomer Service
Who says Customer Service is non-existant in China ?
probably guys like Me and every other foreigner who has experienced some level of CS in their life, even if it's the word SORRY when they get things wrong, or PLEASE when asking for something.
However this Weekend all that changed.
I got back home Saturday Night / Sunday Morning at around 2.30am and decided that since body clock was still on UK time, that maybe I should surf the web and look for some apartments since our lease is up for renewal in a few weeks.
So I spend about 30 minutes on Craigslist Shanghai and ShanghaiExpat looking at classified ads, a few took my fancy but 1 company kept having nice properties shown along with correct English spelling and descriptions. I decide at 3am to submit a query form with my needs (3 bedrooms, 2 bathrooms etc) and hit the submit button.
At 3.15am my cellphone rings with a not known Shanghai number, so I am thinking it must either be A) a friend who is so drunk that he has lost his money or his mind OR B) a member of the opposite sex wondering where I am ?
To my shock it's the Real Estate agent from the company who I had just submitted my query to for an apartment.
Folks, this is 3.15am on a Sunday Morning that the guy calls me, so after a few strong explicit lyrics from me, his defense is "We are a true 24 hour service company".
Now strange things happen here everyday, but even the most hardened expats and crazy Chinese can't believe this could take place.
Only in China eh !
Posted by shak at March 6, 2006 10:39 PM
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Comments
Sounds like great service to me. :)
Hope they are as good with repiars. :D
Posted by: BrianTurner at March 7, 2006 2:45 AM
What a silly domain name! You must be from UK.
Posted by: Pang at March 9, 2006 6:47 PM